In social media, participants will forever be at odds with the brands they represent. Who we are as an individual and who we are as a representative of a company aren’t always in harmony or unison. However, there is an attainable balance and it’s this balance that inflates and steers the impression of all brands involved on both sides of the conversation.
While we profess to inject a human element to those companies as a way of making them approachable and compassionate, we must assess our intended role and the advantages of engagement in the communities we wish to reach before our inaugural utterance or declaration. Then and only then, can we discover our bearing and trajectory.
Humanizing the brand is necessary, if and only if, a human voice will reduce or eliminate potential friction between the customer and the company. Otherwise, social strategies must personify the greater purpose, significance and symbolization of the brand and reinforce those traits through everything we contribute. We do so by also humanizing our existing and potential customers, gaining empathy and sincerity in the process. But we must do so at a profound measure through not only a deep-rooted comprehension of human nature and connections as it relates to our individual personality, but also an entrenched comprehension of perception management, brand shaping and reinforcement, and active counseling and guidance that leaves those you encounter more informed, aware, and fulfilled. We’re instilling the attributes that engender awareness, enthusiasm, and loyalty.
The shift from specialist to authority is driven specifically by experience and the activities that define your social portfolio. As a business professional seeking guidance, direction, and insight, become the person you’re trying to reach using the voice of the persona you wish to convey and fortify.
This is connectivity through inspiration. In the process, we become the very social media experts we sought to employ.